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Return & Refund Policy

 

Effective Date: September 23, 2026

We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product purchased from our website, you may request a return in accordance with the terms of this Return & Refund Policy.

1. Return Period

We accept eligible return requests within 30 days from the date your order was delivered.

To be eligible for a return, the product must be unused, unopened, and in its original packaging, unless the product arrived damaged, defective, or incorrect.

2. Eligible Returns

Products may be eligible for return if they meet the following conditions:

  • The return request is submitted within 30 days of delivery.
  • The product is unused and unopened.
  • The product remains in its original packaging.
  • The product was purchased directly from our website.
  • Proof of purchase or the original order information can be provided.

3. Non-Returnable Items

For safety and hygiene reasons, certain products may not be eligible for return after they have been opened or used.

We generally do not accept returns for products that have been:

  • Opened or used.
  • Altered, damaged, or contaminated after delivery.
  • Returned without prior authorization.
  • Returned more than 30 days after delivery.

These restrictions may not apply when a product arrives damaged, defective, or different from the product originally ordered.

4. Damaged or Defective Products

If your order arrives damaged or you receive a defective product, please contact us as soon as possible.

We may ask you to provide photographs of the product, packaging, shipping label, or other information needed to evaluate the issue.

After reviewing the information, we may provide a replacement, refund, or another appropriate resolution depending on the circumstances.

5. Incorrect Items

If you receive an item that is different from the product you ordered, please contact us as soon as possible after delivery.

Please provide your order number and, if requested, photographs of the item received.

If the error is confirmed, we will work with you to arrange an appropriate replacement or refund.

6. How to Request a Return

To request a return, please contact our customer service team before sending any product back.

Please include the following information in your request:

  • Order number.
  • Name used when placing the order.
  • Email address associated with the order.
  • Product name.
  • Reason for the return.
  • Photographs, if the product is damaged, defective, or incorrect.

Our customer service team will provide return instructions when your return request is approved.

7. Return Shipping

For approved returns due to a change of mind or other customer-related reasons, the customer may be responsible for the cost of return shipping.

If the product arrives damaged, defective, or incorrect due to an error on our part, we will review the situation and may provide return shipping assistance or another appropriate resolution.

Original shipping charges, if any, are generally non-refundable unless the return is caused by an error on our part or the product is confirmed to be damaged or defective.

8. Refunds

Once an approved return has been received and inspected, we will process the refund to the original payment method used for the purchase.

Refund processing generally begins within 3–5 business days after the returned product has been received and approved.

After the refund is issued, the time required for the funds to appear in your account may vary depending on your bank, credit card issuer, or payment provider.

9. Partial Refunds

In certain circumstances, a partial refund may be issued if an item is returned with missing components, damaged packaging, or other conditions that affect its resale value.

Any applicable partial refund will be determined after the returned product has been inspected.

10. Exchanges

We may offer product exchanges for eligible damaged, defective, or incorrect items, subject to product availability.

If the requested replacement product is unavailable, we may provide a refund or another appropriate resolution.

11. Refused or Undeliverable Packages

If a package is returned to us because the shipping address was incorrect, incomplete, or the package was refused or otherwise undeliverable, please contact our customer service team.

Additional shipping or handling costs may apply depending on the circumstances.

12. Final Sale Items

Products specifically identified as final sale or otherwise marked as non-returnable at the time of purchase are not eligible for return unless they arrive damaged, defective, or incorrect.

13. Contact Us

If you have questions about a return, replacement, or refund, please contact our customer service team.

Email: [email protected]

When contacting us about a return, please include your order number so that we can assist you more efficiently.

14. Policy Updates

We may update this Return & Refund Policy from time to time to reflect changes to our products, services, or business practices.

Any changes will be posted on this page with an updated effective date.

By placing an order through our website, you acknowledge and agree to the terms of this Return & Refund Policy.

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